Remove Abandon rate Remove Analytics Remove B2C Remove Multichannel
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How to Pick the Best Customer Journey Analytics Platform for Your Needs

Pointillist

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

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Call Center Dialer Software: Optimization Best Practices

NobelBiz

Abandon Rate must be monitored as progressive dialing does not measure agent or customer statistics. Customer-related data include filters based on demographics and historical connection rates based on time of day to determine how many lines to call out per agent. Prioritize Customer Experience A.