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Top Contact Center Acquisitions of 2017

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Avaya’s networking products had a miniscule market share, so a dispassionate analysis would say selling it off is the right move. The 800 person company resells products from over 300 technology vendors and claims over 7000 customers. eBook: The ROI of Call-Backs for Your Call Center. What’s Inside: Lower Abandon Rate.

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Mostly Positive Earnings Reports for Cloud Call Center Companies

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Gartner’s SWOT analysis on Twilio lists price commoditization as a major threat: “The legacy voice and messaging API business that comprises the majority of Twilio’s revenue is rapidly being commoditized….declining Gartner’s SWOT Analysis for TWLO. eBook: The ROI of Call-Backs for Your Call Center. See our coverage here.