What is IVR & How do Businesses Use It?
JustCall
MARCH 23, 2023
Post greetings, IVR asks the customer to select from a series of prompts: “Press 1 for Sales”, “Press 2 for Support”, and so on. An IVR should be able to integrate entertainment, education, and sales initiatives. The system must be used cautiously for telemarketing campaigns, polling, and selling.
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