Abandon rate Agent burnout Contact Center Schedule adherence 
Playvox
JULY 31, 2023
Employee self-service can nurture employee satisfaction and agent performance and promote a motivated and engaged workforce. Ensuring that employees can be a part of managing their schedule has big benefits. This timely reaction to metrics is crucial in a fast-paced contact center environment.
Fonolo
NOVEMBER 3, 2015
If you like this type of post, you should check out our other posts on call center metrics such as. 4 Metrics Your Call Center Needs to Track in 2020. Why 80/20 is the Wrong Service Level for Your Call Center. Why Your Call Center Needs to Watch Abandon Rates. What is Occupancy in a Call Center?
Expert insights. Personalized for you.
85 
Let's personalize your content