Abandon Call Scripts Self service Wait times 
Fonolo
JUNE 22, 2023
Visual IVR – now known as Fonolo’s Web Call-Backs – was one of the first self-service technologies to have a hugely positive impact on the customer experience. For example, if a customer issue is too complex to solve through self-service , you can offer them a scheduled call-back from an agent.
NobelBiz
MAY 9, 2023
Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. This ultimately impacts the quality of the customer service they provide.
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