Hodusoft

MAY 10, 2023

In today’s business landscape, call centers serve as the primary channel for communication with customers, providing them with product and service information and support. The growth rate of call centers can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends.

Call Center 100

Call Center Abandon Call Interactive Voice Response call center software 100

aircall

AUGUST 29, 2022

If it remains high, you may need to look into optimizing your processes, upgrading your tools, hiring additional in-house agents, or even outsourcing entire teams. How to calculate it: (Number of abandoned calls divided by the total number of incoming calls) multiplied by 100. Empowered employees = successful call center.

Call Center 118

Call Center virtual call center call center software Self service 118

JustCall

MARCH 9, 2023

The technology that outbound contact centers employ helps businesses keep track of their lead progress and data. In-House/Outsourced Contact Centers In-house contact centers and outsourced centers are exactly what they sound like. An in-house contact center is one that a business owns and runs by itself.

Contact Center 52

Contact Center Multichannel Interactive Voice Response outsourcing 52

JustCall

MARCH 21, 2022

In a bid to cut back on their costs, many companies are now looking to outsource their call operations. In fact, according to the 2020 global outsourcing survey report by Deloitte, cost reduction has emerged as the biggest priority for many players, which is expected to remain a key trend in the industry in the following years.

Call Center 52

Call Center Sales Interactive Voice Response Contact center software 52