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‘Visit Our Website’ and Other IVR Messages To Wreck Your CX

Babelforce

We’re talking about well-integrated, multichannel service. Having trouble with call abandonment? Read our post on reducing abandoned calls.) . #4 4 You may want to call back later. Perhaps your customers just don’t realize that they’ve called at a peak time? Do this instead!

article thumbnail

‘Visit Our Website’ and Other IVR Messages To Wreck Your CX

Babelforce

We’re talking about well-integrated, multichannel service. Having trouble with call abandonment? Read our post on reducing abandoned calls.) . #4 4 You may want to call back later. Perhaps your customers just don’t realize that they’ve called at a peak time? Do this instead!

article thumbnail

‘Visit Our Website’ and Other IVR Messages To Wreck Your CX

Babelforce

We’re talking about well-integrated, multichannel service. Having trouble with call abandonment? Read our post on reducing abandoned calls.) . #4 4 You may want to call back later. Perhaps your customers just don’t realize that they’ve called at a peak time? Do this instead!