‘Visit Our Website’ and Other IVR Messages To Wreck Your CX
Babelforce
APRIL 21, 2020
When it comes to IVR, contact centers walk a fine line. Don’t just tell customers that there are other options – put those options front and center. We’re talking about well-integrated, multichannel service. Read our post on managing a contact center queue like Disney!). #2 2 We value your call.
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