How to Stop Abandoned Calls From Ruining Your Customer Satisfaction and Toppling Your Other Call Center Metrics
SharpenCX
DECEMBER 9, 2020
At this point, I was trying to half-way fold laundry and keep my 2-year-old from whining so I could hear a live person finally answer the phone. It’s the story of abandoned calls. Customers abandon calls when they’re frustrated from long hold times and unanswered questions. According to Voice Response, Inc.,
67 
Let's personalize your content