Call Center Metrics and KPIs: How to Measure Call Center Performance
TeleDirect
AUGUST 10, 2022
Given its important role, it stands to reason that measuring your brand’s call center metrics isn’t just a helpful practice—it’s essential. At TeleDirect, we’ve been working in the call center outsourcing industry for two decades. Ensure Customer Satisfaction. What Are the Call Center Metrics Industry Standards?
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