4 Quick Fixes That Reduce Call Abandonment Rates Overnight
aircall
NOVEMBER 2, 2017
You can avoid all these potential regrets by creating routing rules that pull in unoccupied agents when call volume or wait time crosses a certain threshold. That way, you’ll at least know you exhausted every available resource when trying to keep queue times down and keep callers on the phone. Let Callers Opt Out.
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