JustCall

APRIL 3, 2024

JustCall offers dedicated lines to minimize call wait times and abandonment. It streamlines contact and agent management through CRM integration and dedicated lines. It enables AI-powered call analysis and data-driven insights for improvement. Cons Talkdesk’s customer services is slow to resolve issues.

Sales 52

Sales CRM Scripts APIs 52

Fonolo

APRIL 4, 2023

Source: Bain&Co Across the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand. Source: Microsoft As little as a 5% lift in customer retention can produce 25% more profits. businesses each year following bad customer experiences.

Contact Center 81

Contact Center Customer Service Call Center Chatbots 81

Fonolo

JANUARY 4, 2022

Customer service expectations continue to increase, and only the best businesses keep up. The statistics show that superior customer experiences generate more return customers, increased loyalty, and higher profits. As little as a 5% lift in customer retention can produce 25% more profits. Source: Microsoft.

Customer Service 142

Customer Service Contact Center Call Center Chatbots 142