Abandon Call Customer Care Feedback Technical Support 
OctopusTech
MARCH 11, 2022
Prospective customers give voice calls that are attended by the customer care representatives. The main function here is to provide exceptional services to customers. During technical support, operators examine the issues of customers thoroughly and solve their problems patiently.
Pointillist
JANUARY 25, 2019
This is because most CX practitioners believe that using the two highest values on feedback surveys is the most accurate predictor of customer retention. Call Initiation Metrics and KPIs Customers’ initial contact with a call center has a strong influence on customer perceptions.
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