Be the Company Superheroes: What Metrics to Measure in your Contact Center to Save your Customers and Build Brand Loyalty
SharpenCX
JANUARY 21, 2020
A couple of years ago, Tommy Reese, Deloitte’s Contact Center Strategy Manager said , “If you treat the client like gold, then they’ll continue to buy from you and other sales will follow.”. How can you identify the successes of your contact center? And definitely avoid them leaving angrily. Agent Satisfaction.
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