Abandon Call Cloud contact Interactive Voice Response Upselling 
CSM Magazine
DECEMBER 17, 2019
One reason is that we can all talk faster than we can type – and it’s a far more natural way for people to engage for more complicated interactions. While traditional IVR technologies (press one for sales and two for support) have never been popular, emerging AI/ML-powered voice solutions are far smarter and more intuitive.
Dialer 360
OCTOBER 12, 2018
So, this is where the cloud contact center as a service comes in. Contact Center as a Service). Call center service solution provides the same capabilities as these of on-premises vendors. With comprise a conventional contact center. Transfer to cloud-based, Omni-channel CCaaS solution essentially mirrors.
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