NobelBiz

FEBRUARY 22, 2023

In 2021, it is vital for your organization to have a Cloud Contact Center Solution that not only allows you to unify customer data, unify the systems used by agents and supervisors, but also to navigate between telephony and other communication channels. How to decrease the Abandonment Rate ?

Abandon rate 52

Abandon rate Average Handle Time Contact Center Abandon Call 52

NobelBiz

FEBRUARY 15, 2023

In 2021, it is vital for your organization to have a Cloud Contact Center Solution that not only allows you to unify customer data, unify the systems used by agents and supervisors, but also to navigate between telephony and other communication channels. How to decrease the Abandonment Rate ?

Abandon rate 52

Abandon rate Average Handle Time Contact Center Abandon Call 52

NobelBiz

MAY 24, 2022

These might be qualitative goals that assure consumer happiness (for example, a need for higher FCR First Call Resolution rates). They can also be quantitative (such as lower average handling time , higher number of calls handled over a period of time, etc.). Here are the 5 tips to tackle them: 1.

Call Center 52

Call Center Management virtual call center Interactive Voice Response 52