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What is a call center dashboard and what does it do?

NobelBiz

Call Volume : Monitoring fluctuations in call volume helps in resource allocation and capacity planning. Missed Calls: Tracking missed calls enables proactive measures to minimize customer frustration and loss of potential business.

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5 Tips for Managing Remote Call Center Agents

NobelBiz

You need to provide your employees with tools that allow them to stay connected and productive at all times. We recommend using a cloud-based communication platform like a cloud contact center solution for example, which allows you to contact your team members directly from your computer or mobile device.