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What is a call center dashboard and what does it do?

NobelBiz

Call Volume : Monitoring fluctuations in call volume helps in resource allocation and capacity planning. Missed Calls: Tracking missed calls enables proactive measures to minimize customer frustration and loss of potential business.

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5 Tips for Managing Remote Call Center Agents

NobelBiz

We recommend using a cloud-based communication platform like a cloud contact center solution for example, which allows you to contact your team members directly from your computer or mobile device. You need to provide your employees with tools that allow them to stay connected and productive at all times.