Abandon Call, Call flow, Coaching and Metrics

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Abandon Call

Call flow

Coaching

Metrics

What’s new in Freshcaller: Dissecting our upgraded dashboard for supervisors

Freshcaller

SEPTEMBER 7, 2018

With Freshcaller’s new summary stats, supervisors can track call volumes for the day, and even track it for the last hour. Stats are available for total incoming and outgoing calls, abandoned calls, missed calls and voicemails. 2) View abandoned calls. Abandoned calls on the Freshcaller dashboard.

Abandon Call

Abandon Call Call flow Call Center Abandon rate

Call Monitoring and Analytics: How to Turn Agents into Seasoned Experts

JustCall

FEBRUARY 3, 2021

Call center managers are the ringmasters of all operations in a call center. Ensuring that your agents are doing well on-job is more than just a matter of measuring metrics. In this blog, managers will learn how to turn their agents into seasoned experts at handling customers and prospects with call monitoring.

Analytics

Analytics Interactive Voice Response call center software Call Center

Customer Contact Central

What’s new in Freshcaller: Dissecting our upgraded dashboard for supervisors

Call Monitoring and Analytics: How to Turn Agents into Seasoned Experts

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