Fonolo

AUGUST 29, 2023

Call centers are at the heart of modern customer service and that makes active listening an indispensable CX tool. As call center managers, you have the power to train and encourage your agents to become active listening experts; enhancing customer satisfaction and loyalty.

Contact Center 67

Contact Center Call Center Abandon Call Construction 67

Fonolo

JANUARY 31, 2024

But asking the powerful generative pre-trained transformer a question won’t save a single abandoned call. If it’s not applied the right way, the mere existence of a tech tool will not save the day in your contact center. So, how do you reduce abandonment rates in today’s contact center? No kidding, right?

Abandon rate 81

Abandon rate Abandon Call Contact Center Interactive Voice Response 81

JustCall

FEBRUARY 12, 2024

While Convoso offers valuable features, the platform does have shortcomings that don’t sit well with a lot of users: an unintuitive and clunky UI, limited integration options, and steep pricing plans. You’re looking for greater integration flexibility Seamless integration is crucial for optimal performance. The good news?

CRM 52

CRM Analytics Abandon Call Coaching 52