Top Metrics that Measure Inbound Call Center Performance
Tenfold - Contact Center Blog
JULY 9, 2018
According to a 2017 report from Microsoft , 97% of global consumers say customer service impacts brand loyalty and their buying decisions. Here’s a list of the most crucial metrics that inbound call center must measure. To ensure that a contact center meets the terms stipulated in the SLA, the above factors need to be addressed.
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