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Cisco - Contact Center
SEPTEMBER 11, 2020
Companies are now trying to get the tools and technology in place to be able to provide exceptional and seamless digital experiences to their customers, to avoid problems such as long hold times, abandoned calls, and customer churn. Transform Your Contact Center . Find out more about Webex Contact Center AI solutions.
bold360 Blog
OCTOBER 2, 2020
Intelligent routing (also known as smart routing, intelligent customer routing, and intelligent call routing) is a technology that automatically sends inbound customers to the right place so that agents can take ownership of issues and use the best tools available to resolve them. Automated & AI Routing. More Sales.
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JustCall
APRIL 3, 2024
TL;DR: Quick look at the top 10 auto dialers JustCall is an all-in-one auto dialing solution with predictive dialing, extensive integrations, and AI-driven features. Talkdesk is a contact center platform with customizable auto dialing modes (preview, power, predictive). This allows you to multiply your outbound calls by 10x.
Call Experts
JANUARY 29, 2020
Partner with an experienced contact center to track and optimize your customer journey. With the support of a contact center, you can easily collect data on the customer touchpoints that matter most. They offer a real-time view of performance while showing instant metrics related to SLA, active calls, and agent activity.
Hodusoft
SEPTEMBER 20, 2023
What Is Call Queuing and Why It Is Important? If you are an owner of an inbound call center (or contact center) then you must know how important it is to answer all incoming calls as soon as possible. What’s even more important is to ensure the calls reach the right departments and agents.
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