Abandon Call Benchmark Technology Virtual Agent 
Fonolo
APRIL 4, 2023
Source: Leading on the Edge of Chaos, Emmet Murphy and Mark Murphy 5 Popular Customer Service Benchmarks On average, a 1% improvement in First Call Resolution (F.C.R.) Thanks to the rise of AI and other emerging technologies, contact centers can provide personalized experiences and resolve issues quickly.
Fonolo
JANUARY 4, 2022
5 Popular Customer Service Benchmarks. On average, a 1% improvement in First Call Resolution (F.C.R.) Nearly that many again have used a virtual agent or chatbot on their smartphone. 75% of consumers will still choose to interact with a real person even as the technology for automated solutions improves.
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