Abandon Call Benchmark industry standards Trends 
Fonolo
SEPTEMBER 2, 2021
Call center managers must be aware of industry trends, customer needs, and the latest call center technology. That’s where benchmarking comes in. Benchmarking helps call centers compare their operations and processes to other call centers. 4 important benchmark KPIs. Abandonment rate.
Calltools
AUGUST 19, 2020
This data allows them to bolster those areas to meet or even surpass industry standard call center KPI benchmarks, which is essential for your brand’s reputation. Wait time should be one of your most important call center KPI benchmarks.
Fonolo
FEBRUARY 9, 2023
Whatever the story is, clearly we need to approach this “standard” with skepticism. TIP: A great way to reduce — or even eliminate — abandoned calls is to replace hold times with a call-back solution! When SL is combined with ASA, you can get a holistic view of your contact center operations.
Expert insights. Personalized for you.
142 
Let's personalize your content