Abandon Call Answering services Customer Support Self service 
OctopusTech
JULY 25, 2022
Those calls that got disconnected in between or did not reach the agent at all can be called call drop or abandoned calls. For example – Customers hung the phone call as they were waiting for a longer time or due to some technical default. Self-service option. Data needed.
Fonolo
FEBRUARY 9, 2023
Or how many opportunities to upsell a customer were missed because the customer support agent didn’t have the time to build a relationship with the customer? 3. And it’s work that most call center managers don’t have the time or tools to do.
Fonolo
JUNE 9, 2014
What percentage of those calls resulted in a second call because the agent wanted them off the phone quickly? Or how many opportunities to upsell a customer were missed because the customer support agent didn’t have the time to build a relationship with the customer?
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