Abandon Call Analytics contact center solutions Quality management 
Enghouse Interactive
JUNE 17, 2020
As an added benefit, studies have found that this approach also reduces lost or abandoned calls, increasing the number of calls handled satisfactorily. Microsoft Teams Collaboration Still Needs More Tools…Close those Gaps.
Enghouse Interactive
OCTOBER 16, 2020
For example, you should be able to measure performance against your organisation’ specific business KPIs (such as abandoned calls, hold times, or CSAT and NPS) and to record and monitor calls in the same way as in your contact centre with the information quickly available to supervisors. Ensure security and compliance.
Dialer 360
OCTOBER 12, 2018
With comprise a conventional contact center. Latest interactive IVR, ACD, CTI, email, text, chat, social media, and quality management. Including social media, mobile, live chat, email and voice calls. Commanding analytics capabilities which provide actionable contact center insights.
Expert insights. Personalized for you.
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