Enghouse Interactive

OCTOBER 16, 2020

For example, you should be able to measure performance against your organisation’ specific business KPIs (such as abandoned calls, hold times, or CSAT and NPS) and to record and monitor calls in the same way as in your contact centre with the information quickly available to supervisors. Ensure security and compliance.

Abandon Call 40

Abandon Call Technology Chatbots Analytics 40

Enghouse Interactive

JUNE 17, 2020

As an added benefit, studies have found that this approach also reduces lost or abandoned calls, increasing the number of calls handled satisfactorily. Microsoft Teams Collaboration Still Needs More Tools…Close those Gaps.

Interactive Voice Response 52

Interactive Voice Response Self service Abandon rate Contact Center 52

8x8

FEBRUARY 6, 2019

We have exciting new launches today including 8x8 Speech Analytics – automatically providing sentiment analysis on 100% of your customer calls; enhanced Integration framework – making it easy to embed communications into your business processes. Speech Analytics for Contact Centers. Analytics Features.

Analytics 48

Analytics CRM APIs Contact Center 48

Dialer 360

OCTOBER 12, 2018

Latest interactive IVR, ACD, CTI, email, text, chat, social media, and quality management. Including social media, mobile, live chat, email and voice calls. Commanding analytics capabilities which provide actionable contact center insights. Reporting and Analytics to Improve the Customer Experience. Including PBX.

Call Center 20

Call Center Contact Center Cloud contact Abandon Call 20

JustCall

FEBRUARY 13, 2023

Call Queuing Queuing technology improves customer experience, customer satisfaction, and customer retention. It reduces the number of abandoned calls by ensuring that customers do not fall off the queue while they are waiting to be served. Here are 7 call center setup software for you to consider.

Sales 52

Sales Call Center Interactive Voice Response CRM 52