Hodusoft

NOVEMBER 30, 2023

A Guide to Call Abandonment Rate in Call Centers and Its Significance Are you dealing with high call abandonment rates? Providing exceptional customer service is crucial in today’s call center environment, but what if your customers disconnect even before reaching an agent?

Abandon rate 59

Abandon rate Call Center Interactive Voice Response call center software 59

Fonolo

FEBRUARY 9, 2023

The longevity of service level is astonishing if you consider the enormous changes that have occurred in customer service technology over the last few decades. Whatever the story is, clearly we need to approach this “standard” with skepticism. For a walk-through on that kind of analysis, check out this blog post.

Service level 142

Service level Call Center Abandon rate Metrics 142

Fonolo

JUNE 9, 2014

The longevity of service level is astonishing when one considers the enormous changes that have occurred in customer service technology over the last few decades. Even more astonishing is that most call centers would name the same target value for that metric: the magical “80/20”. ” – 2019.

Service level 96

Service level Call Center Abandon rate Metrics 96

8x8

FEBRUARY 6, 2019

We have exciting new launches today including 8x8 Speech Analytics – automatically providing sentiment analysis on 100% of your customer calls; enhanced Integration framework – making it easy to embed communications into your business processes. Call detail records. Let’s take a quick look at each.

Analytics 48

Analytics CRM APIs Contact Center 48