Abandon Call Agent burnout Interactive Voice Response Knowledge Base 
Xaqt
FEBRUARY 26, 2020
Additionally, many companies, such as those in the travel and hospitality industries, are feeling the impact in their call centers as well. The first is to establish a program for agents to work from home. Xaqt's Cognitive Voice Automation Suite supports any type of voice interaction, not just those related to Coronavirus.
Balto
DECEMBER 14, 2022
A customer that waits too long on the first call attempt won’t likely call again, resulting in poor customer satisfaction and lost opportunities. Here’s how to calculate the missed call rate for your call center: (Number of abandoned calls / total number of incoming calls) x 100.
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