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Remove Abandon Call Remove Agent burnout Remove Knowledge Base Related Topics
Wait times Abandon rate Interactive Voice Response First call resolution call center software Average Handle Time Multichannel Service level Morale Feedback More Related Topics >
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How to Improve Call Center Productivity

Balto

DECEMBER 14, 2022

A customer that waits too long on the first call attempt won’t likely call again, resulting in poor customer satisfaction and lost opportunities. Here’s how to calculate the missed call rate for your call center: (Number of abandoned calls / total number of incoming calls) x 100.

Call Center 52
Call Center Interactive Voice Response Average Handle Time First call resolution 52
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Coronavirus preparation for your call center

Xaqt

FEBRUARY 26, 2020

We can also work with your local health and human services department to ensure community based updates are accessible. As new details emerge, our knowledge base is updated so that your hotline callers always have the most up to date answers.

Call Center 52
Call Center Interactive Voice Response Agent burnout Wait times 52
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