The 10 Essential Call Center Metrics You Can’t Live Without
Babelforce
NOVEMBER 25, 2021
There are plenty of metrics and KPIs you can track to gain useful insight into your contact center operations. With this in mind, here are the ten call center metrics that many experts agree are absolutely vital. Top Ten Call Center Metrics. #1 Many contact centers aim to answer 80% of calls within 20 seconds.
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