Abandon Call Accountability Benchmark Schedule adherence 
Global Response
DECEMBER 2, 2022
But each account customizes the metrics to its specific situation, which may differ by product category, industry, sales strategy or any number of factors. An account with social media support, for instance, may rely on a metric such as average response time, while social media monitoring might use one such as the number of brand mentions.
Taylor Reach Group
AUGUST 23, 2017
Schedule Adherence. This comparison, based on their tenure and other performance metrics, can lead to the provision of additional coaching if they are lagging the expectation or team performance, or benchmarking if they are exceeding the expectation and team performance. Typical Agent metrics will likely include; 1. Login time.
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