Abandon Call Abandon rate Employee engagement Service level 
SharpenCX
JUNE 23, 2021
Looking into the quality and efficiency of agent’s calls gives you a lot of helpful data, so you know where to improve performance. Service level. Service level is a fundamental metric. Service level helps you dissect the details of your call center. You can also call these one-touch cases.
SharpenCX
JANUARY 21, 2020
Service Level. Service Level, similar to Customer Satisfaction, is a broad, all-encompassing metric. It’s in our rundown of what metrics to measure because it’s super useful for measuring service efficiency of your inbound contact center. Service Level is best used as an efficiency metric.
Expert insights. Personalized for you.
101 
Let's personalize your content