Vicki Brackett

JULY 10, 2019

TweetIf your employees aren’t engaged in your business, it can affect your customer experience, customer loyalty and cause employee attrition. This can ultimately affecting your bottom line. Here are some Continue reading. The post 4 Ways to Engage Your Employees – Hit Your Goals Faster and Retain Your People appeared first on Vicki Brackett.

Customer Experience 40

Customer Experience Employee engagement 40

Vicki Brackett

JUNE 2, 2016

Tweet “He did so well at first and now his stats are going downhill. I’m not sure what’s wrong.” This is a common statement heard in the virtual/at home contact center Continue reading. The post 3 Telltale Signs your Remote Employee has “Virtual Shock” appeared first on Vicki Brackett.

Contact Center 40

Contact Center 40

Vicki Brackett

JUNE 9, 2016

TweetThere is a loneliness that affects people working in a virtual / remote environment. This remote employee “Virtual Shock” happens even if the employee loves the benefits of working remotely! It takes them Continue reading. The post Leadership Solutions for Managing Remote Employee Environments appeared first on Vicki Brackett.

Management 40

Management 40

Vicki Brackett

JUNE 9, 2016

Tweet In an exasperated tone, a VP said to me “How hard can this be?” We were talking about the front line Team Leader team of her contact center organization. Continue reading. The post 3 Biggest Misconceptions of Work At Home Contact Centers appeared first on Vicki Brackett.

Contact Center 40

Contact Center 40

Vicki Brackett

JUNE 23, 2016

TweetWhen I’m out in the marketplace, I hear companies either applauding the virtual/work from home contact center concept or shying away from it – some even tripping over themselves as Continue reading. The post Adding a Virtual Contact Center Component to your Customer Service & Sales Strategy. Does it make Sense? appeared first on Vicki Brackett.

Contact Center 45

Contact Center Sales Customer Service 45