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3 Cisco Live 2022 Key Takeaways

MiaRec

Last week, my team and I felt really blessed to be able to go to Cisco Live in Las Vegas for the first time in two years — a sentiment that was felt by many of the other conference participants and echoed by Cisco CEO, Chuck Robbins, when he came on stage for the keynote.

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CSM from the Trenches: Mentors – Natalie Williams; Director, Customer Success; SmashFly Technologies

ClientSuccess

The key is being consultative and guide customers to their outcomes. Quarterly strategy or business reviews allow us to present key KPIs, metrics, benchmarks, and recommendations to our customers. Key things to look at are level of engagement, ARR, expansion opportunities. Question 3. What could I have done better?”