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12 Interesting Rounds of Funding for SaaS Customer Service platforms

CSM Magazine

JANUARY 22, 2024

To address these challenges, many businesses rely on software as a service (SaaS) platforms that offer customer service solutions, such as chatbots, ticketing systems, live chat, knowledge bases, feedback tools, and more. According to a report by Grand View Research , the global SaaS customer service market size was valued at USD 261.15

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SaaS Customer Service Chatbots Virtual Agent 52
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Forging Connections in the Cloud: How SaaS Companies Can Leverage AI to Deliver a Superb Customer Experience

Netomi

APRIL 28, 2022

Also known as “on-demand” software, Software as a Service (SaaS) refers to a licensing and delivery model whereby software is licensed on a subscription basis and hosted centrally. billion by 2030. The Evolving SaaS Landscape and The Rising Role of Customer Experience.

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SaaS Customer Experience Virtual Agent Chatbots 59
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