Balto

AUGUST 3, 2022

Interestingly, there were no significant differences based on respondent demographics, suggesting that these are industry standards across use case, company size, department, and title. The Contact Center of 2030. The consensus among industry leaders is that humans aren’t going anywhere. Conclusion: It’s Not Working.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

NobelBiz

FEBRUARY 21, 2023

According to Alliedmarketresearch , by 2030, the global conversational AI market is projected to reach $32.62 The emergence of the hybrid model has led many to believe that remote/hybrid work will become the new industry standard, while there is still a strong desire among contact center agents to work in an office setting.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

According to Alliedmarketresearch , by 2030, the global conversational AI market is projected to reach $32.62 The emergence of the hybrid model has led many to believe that remote/hybrid work will become the new industry standard, while there is still a strong desire among contact center agents to work in an office setting.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52