CSM Magazine

MAY 13, 2024

A new study by Genesys reveals that people of all ages are open to artificial intelligence provided it enhances their customer service experiences. Consumers appreciate the speed and accessibility benefits AI brings to customer experiences, with 82% valuing quicker issue resolution and 81% favoring 24/7 customer service access.

Customer Service 52

Customer Service Virtual Agent Chatbots Surveys 52

Nicereply

JANUARY 4, 2023

Set up a customer service strategy that works and saves your costs. That will ultimately lead to customer service and support teams being pressured to ‘do more with less’ , as customer support is still seen as a cost center by many organizations. Why excelling at customer service is critical in 2023.

Customer Service 59

Customer Service Chatbots Self service Surveys 59

3CLogic

MAY 26, 2022

The Customer Experience (CX) Management market reached $2.9 every year from 2022 to 2030. Integrative customer experience technologies such as SMS, Voice, and conversational AI will allow you to keep up with new consumer expectations. Ignoring Customer Needs Isn’t An Option. Do you have customer service survey results?

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

SmartKarrot

APRIL 17, 2023

Chatbots: Chatbots emerged as a popular application of conversational AI, particularly in the customer service industry. They were able to respond to customer queries and provide support 24/7. Virtual agents: Virtual agents are AI-powered systems designed to simulate human-like interactions in a digital environment.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10