2030, Chatbots, First call resolution and Healthcare

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2030

Chatbots

First call resolution

Healthcare

Will AI Replace Contact Center Agents?

Balto

AUGUST 2, 2022

Five years ago, experts predicted that artificial intelligence (AI) would replace up to 30% of the global human workforce by 2030. Artificial intelligence now handles the repetitive, trivial queries that clog call volume by automating a portion (or all) to IVRs, chatbots, and other self-service technologies.

Contact Center

Contact Center First call resolution Healthcare Interactive Voice Response

Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

CSM Magazine

APRIL 5, 2018

ChatBots are being used in every industry vertical—retail, automotive, financial services, even healthcare—to replace humans in contact centres. AI is expected to take over around 38% of US jobs by the year 2030. Text Chat will be the first to be replaced with ChatBots.

Customer Care

Customer Care Chatbots Automotive Average Handle Time

Customer Contact Central

Will AI Replace Contact Center Agents?

Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

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