Solvvy

OCTOBER 12, 2022

Chances are, the last time you called a customer support number, you interacted with an artificial intelligence chatbot. If the company had a great AI chatbot, the interaction might have been so natural that it took a while to realize that you weren’t actually talking to a human. AI Chatbots for Customer Service.

Chatbots 94

Chatbots Customer Support Interactive Voice Response Self service 94

Global Response

DECEMBER 21, 2023

While customer service outsourcing may have gotten its start through call centers and phone lines, today, it’s evolved into so much more. According to 2023 research, the BPO and customer service outsourcing market size is anticipated to reach $525 billion dollars in worth, expanding at a CAGR of 9.4% from 2023 to 2030.

outsourcing 62

outsourcing Customer Service Metrics Best practices 62

Hodusoft

NOVEMBER 2, 2023

As per a GlobeNewswire report , the multi-tenant UCaaS market is projected to grow almost 20 percent through 2030 because of the rapid adoption of remote working. Campaign management tools enable businesses to organize and track outbound calling campaigns for marketing, sales, or customer support.

Interactive Voice Response 52

Interactive Voice Response Best practices Feedback CRM 52