Customer Engagement Platforms and Digital Customer Service Tools: What’s the Difference?
Revation Systems
JANUARY 8, 2023
Even digital customer service (DCS) tools are not enough anymore: they’re often impersonal, don’t often allow two-way communication for more complex issues, and lack the “human connection” that most people can connect with. But how does it achieve that, and how is it different from traditional digital customer service tools?
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