2028 First call resolution Personalization Self service 
NobelBiz
MAY 9, 2023
from 2021 to 2028 to reach USD 12.2 billion by 2028. Improving Efficiency It is estimated that a salesperson makes 52 calls daily (with 15% of the time dedicated to leaving voicemails). For example, preview or automatic preview dialers can show client information to the agent before the call is dialed.
Hodusoft
MARCH 21, 2024
from 2021 to 2028. These may include personal, financial, and proprietary data. HoduCC-Omnichannel CX Suite is a cutting-edge platform that seamlessly integrates voice, chat, email, social media, and various other channels to deliver a unified and personalized experience. billion in 2019 and is expected to grow at a CAGR of 7.4%
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