Revolutionizing Guest Services with Chatbots in the Hospitality Industry
Netomi
FEBRUARY 21, 2024
Post-departure, they assist in gathering feedback, managing follow-ups, and maintaining engagement, which is vital for customer retention. The airline achieved an impressive 87% resolution rate of customer issues with no human intervention. billion by 2028. In 2022, the chatbot market size was valued at $4.7
40 
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