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Contact center software Business Process Outsourcing First call resolution Call Center Customer retention outsourcing Contact Center Customer centricity Personalization CRM More Related Topics >
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Automated Interaction Summaries: A Catalyst for Enhanced Efficiency and Engaging Customer Interactions

NobelBiz

JULY 4, 2023

According to a report by Mordor Intelligence , the AI market in call center applications is anticipated to witness a CAGR of 25.8% over the forecast period (2023 – 2028). TechTarget reports that companies use AI to improve business metrics, including revenue, cost and customer ratings.

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Call Center Contact Center First call resolution Construction 52
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Increase ROI of BPO with Omnichannel Contact Center Software

Hodusoft

NOVEMBER 22, 2023

By 2028, it is expected to reach USD 34570.73 during the forecast period 2022-2028. Omnichannel Contact Center Software plays a key role in improving customer service experience and enhancing ROI for BPOs. To deal with such issues, it is crucial to adopt modern and efficient contact center solutions.

Contact center software 52
Contact center software Contact Center contact center solutions outsourcing 52
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