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How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

billion by 2027, at a Compound Annual Growth Rate (CAGR) of 32.4% Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP. According to ResearchAndMarkets , 2018, the CDP market was valued at $2.4

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What Is UCaaS And What Are Its Benefits For Contact Centers?

NobelBiz

Contact centers nowadays have many alternatives for digital solutions, and the debate over UCaaS and CCaaS is one of the trending topics in contact center software solutions. In terms of value, this market would be valued at around $30 billion in 2021, $80 billion in 2024, and $170 billion in 2027.

article thumbnail

What Is UCaaS? And What Are Its Benefits For Contact Centers?

NobelBiz

Contact centers nowadays have many alternatives for digital solutions, and the debate over UCaaS and CCaaS is one of the trending topics in contact center software solutions. In terms of value, this market would be valued around $30 billion in 2021, $80 billion in 2024, and $170 billion in 2027.