Fonolo
DECEMBER 1, 2022
Tools enhanced with artificial intelligence are a must these days, along with IVR capabilities, smart routing, real-time analytics, and immediate access to caller information and context for agents. . READ OUR FULL SOFTWARE PROCUREMENT GUIDE: How to Buy Contact Center Software. How to Buy Contact Center Software.
Fonolo
JANUARY 18, 2022
Contact centers have experienced a wild ride throughout the pandemic – and it looks like it is continuing in a more positive direction. The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027!
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NobelBiz
NOVEMBER 6, 2023
CCW reports that 91% of companies report their agents must access multiple screens during an interaction. The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. Accenture predicts that AI is expected to boost productivity by 25% in the U.S.
NobelBiz
FEBRUARY 23, 2023
Contact centers nowadays have many alternatives for digital solutions, and the debate over UCaaS and CCaaS is one of the trending topics in contact center software solutions. In terms of value, this market would be valued around $30 billion in 2021, $80 billion in 2024, and $170 billion in 2027.
NobelBiz
JUNE 7, 2021
Contact centers nowadays have many alternatives for digital solutions, and the debate over UCaaS and CCaaS is one of the trending topics in contact center software solutions. In terms of value, this market would be valued at around $30 billion in 2021, $80 billion in 2024, and $170 billion in 2027.
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