2027 Contact center software Customer Service Personalization 
Fonolo
JANUARY 18, 2022
Contact centers have experienced a wild ride throughout the pandemic – and it looks like it is continuing in a more positive direction. The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027!
NobelBiz
NOVEMBER 6, 2023
In today’s fast-paced digital environment, intelligent automation has become a powerful force, propelling change within call centers across the globe. Contact centers serve as the lifeblood of customer service for countless businesses, and the integration of intelligent automation holds the key to unlocking their full potential.
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Hodusoft
NOVEMBER 18, 2021
We are still a few months away before we can bid adieu to 2021, but it seems the HoduSoft team has much to thank its customers and partners for. HoduCC, our Omnichannel Contact Center Software has been recognized with the 2021 CUSTOMER Contact Center Technology Award by Technology and Maintenance Council (TMC).
NobelBiz
JUNE 7, 2021
UCaaS solutions can enable omnichannel communication or augment core customer services with artificial intelligence analytics. Contact centers nowadays have many alternatives for digital solutions, and the debate over UCaaS and CCaaS is one of the trending topics in contact center software solutions.
NobelBiz
FEBRUARY 23, 2023
UCaaS solutions can enable omnichannel communication or augment core customer services with artificial intelligence analytics. Contact centers nowadays have many alternatives for digital solutions, and the debate over UCaaS and CCaaS is one of the trending topics in contact center software solutions.
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