Remove 2027 Remove CCNG Remove Chatbots Remove Customer Experience
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What never changes in Customer service

CCNG

Gartner says by 2027 chatbots like Chatgpt will answer 25% of all contacts. Customers will always want to talk to humans. Customer service is about avoiding mistakes. Amas Tenumah is a long time CCNG member and regular contributor with content sharing and engaging with fellow members.