Play, Support, Repeat: How Gaming Companies Can Design a Winning Customer Experience
Netomi
APRIL 19, 2022
To offer a sense of the sheer size and exponential growth of the gaming market, in 2021 it was valued at USD $198 billion, and, by 2027, it is expected to reach a value of USD $340 billion. Additionally, of the companies that do have an email address, nearly 76% ignore simple customer service emails.
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