What Is UCaaS? And What Are Its Benefits For Contact Centers?
NobelBiz
FEBRUARY 23, 2023
UCaaS solutions can enable omnichannel communication or augment core customer services with artificial intelligence analytics. This facilitates the use of analytical tools to make more informed judgments. In terms of value, this market would be valued around $30 billion in 2021, $80 billion in 2024, and $170 billion in 2027.
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